V-Volunteer Learning Support Team Coordinator

at  Salvos Stores Australia

Start your mission volunteer experience with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.
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About the role
The Learning Support Team Coordinator is pivotal to the update and continual Mandatory Training compliance for our Volunteers, providing relief for Corps Officers/Frontline Staff so they can focus their attention on their Missional objectives whilst ensuring a well trained frontline. The coordinator is responsible for establishing, training and managing a team of volunteers who provide support through a variety of administrative activities and tasks designed to increase volunteer engagement and mandatory training uptake within the Division. The team will be responsible for data sourcing, entry, and reporting, preparing spreadsheets, initiating calls and emails with volunteers, as well as assistance with training and event management.
This role is ideal for someone who has strong team leadership and training capabilities, enjoys developing and managing systems to ensure quality improvement, as well as supporting a team to achieve great outcomes for the community. The Learning Support Team are highly valued members of the Division as they ensure that our largest workforce, our volunteers are compliant and are well equipped to safely deliver programs within a Corps setting.
This role may require you to provide your own device and access to the internet. Please discuss access to equipment with the line manager.

Key responsibilities

• Team Leadership: Provide leadership, direction, and support to the Learning Support Team. Foster a culture of collaboration, innovation, and compassion. Set clear goals, expectations, and performance standards for team members and provide ongoing mentorship and guidance.
• Strategic Planning: Develop and execute strategic plans, goals, and objectives for volunteer learning and development initiatives with TSA SA/NT
• Partnership and Collaboration: Cultivate strong relationships with key stakeholders including Corps Officers, Managers and Administrator of Volunteers as well as Program Managers to partner together to address emerging needs and challenges in the delivery and completion of required learning units.
• Training Delivery and Facilitation: Oversee the delivery of training sessions, workshops, and learning activities for TSA SA/NT volunteers. Provide support and guidance to trainers and facilitators to ensure the delivery of high-quality training experiences.
• Resource Management: Manage the allocation and utilization of resources, tools, and technology to support volunteer training efforts, this may include coaching in access to online training platforms. Ensure that volunteers have access to the necessary learning resources, materials, and support services to enhance their skills and effectiveness.
• Performance Evaluation and Measurement: Establish mechanisms to assess the effectiveness and impact of volunteer training programs in the social welfare sector. Collect and analyse data on learning outcomes, volunteer performance, and program metrics. Use insights gained to evaluate program effectiveness, identify areas for improvement, and drive continuous learning and development.

Qualifications and skills (desired/required)

• Excellent written and verbal communication skills
• Proficient at developing and managing a team of volunteers.
• High degree of knowledge of Microsoft Suite, excellent customer service skills and patience.
• Flexibility and understanding when working with a diverse group of people.
• Understanding of adult learning principles
• Experience with running/facilitating training, desirable

Capabilities and personal attributes
Manage Self: Shows personal motivation and commitment to completing work activities effectively; maintains own motivation when tasks become difficult; regulates own behaviour and responds appropriately in all circumstances.
Act Ethically and with Integrity: Acts consistent with TSA vision, mission and values; represents the organisation in an honest, ethical and professional way; is reliable and trustworthy.
Show Respect: Responds in culturally appropriate ways.
Communicate Effectively: Listens to others when they are speaking and asks appropriate, respectful questions; speaks at the right pace and volume for varied audiences; clarifies own understanding.
Lead Safety and Wellbeing: Identifies and follows safe work practices; takes action to address hazards, near misses and incidents.
Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role involves access to confidential records, including people aged under 18 you will require a WWCC and a Police Check.

Training Requirements

One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely. To successfully undertake this role, the following training is required:

• Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices.

Work Health and Safety (WHS) considerations

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

• As this role requires long periods of sitting at a desk, Administrators must ensure their workstation is set up ergonomically and take regular breaks.
• Other WHS considerations will be covered during the induction.

Development opportunities with this role
This role will give an opportunity to develop skills and build experience in team building, volunteer administration and engagement, use of systems and software, as well as reporting. Additionally, it will provide insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.

Key responsibilities

• Team Leadership: Provide leadership, direction, and support to the Learning Support Team. Foster a culture of collaboration, innovation, and compassion. Set clear goals, expectations, and performance standards for team members and provide ongoing mentorship and guidance.
• Strategic Planning: Develop and execute strategic plans, goals, and objectives for volunteer learning and development initiatives with TSA SA/NT
• Partnership and Collaboration: Cultivate strong relationships with key stakeholders including Corps Officers, Managers and Administrator of Volunteers as well as Program Managers to partner together to address emerging needs and challenges in the delivery and completion of required learning units.
• Training Delivery and Facilitation: Oversee the delivery of training sessions, workshops, and learning activities for TSA SA/NT volunteers. Provide support and guidance to trainers and facilitators to ensure the delivery of high-quality training experiences.
• Resource Management: Manage the allocation and utilization of resources, tools, and technology to support volunteer training efforts, this may include coaching in access to online training platforms. Ensure that volunteers have access to the necessary learning resources, materials, and support services to enhance their skills and effectiveness.
• Performance Evaluation and Measurement: Establish mechanisms to assess the effectiveness and impact of volunteer training programs in the social welfare sector. Collect and analyse data on learning outcomes, volunteer performance, and program metrics. Use insights gained to evaluate program effectiveness, identify areas for improvement, and drive continuous learning and development

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role involves access to confidential records, including people aged under 18 you will require a WWCC and a Police Check

One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely. To successfully undertake this role, the following training is required:

• Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

• As this role requires long periods of sitting at a desk, Administrators must ensure their workstation is set up ergonomically and take regular breaks.
• Other WHS considerations will be covered during the induction