VA Operations Manager

at  Caerus Corp

OrthoCor Medical, a division of Caerus Corp located in Blaine, MN is seeking a VA Operations Manager to join our Sales Operations Team. Our vision at OrthoCor Medical is to Positively Impact the Health and Wellbeing of People with High Quality, Clinically Proven, American-Made, At-Home Solutions. We improve patient quality-of-life through the development and marketing of noninvasive, drug-free, at-home medical devices that alleviate pain, restore physical function, and contribute to an active lifestyle. Orthocor markets the Active and Activ8 PEMF systems as well as the New Options Sports brand of orthopedic bracing products, all made in the USA.
The VA Operations Manager will serve as the primary point of contact for all VA-related processes within the organization, ensuring that VA orders, approvals, and communication run smoothly.
This role requires a highly organized, self-motivated, and results-oriented individual with strong leadership skills and a deep understanding of the VA system, including community care approvals, VA purchasing processes, and medical billing. You will be responsible for collaborating with internal teams, sales representatives, and VA personnel to ensure all orders are processed efficiently and in compliance with VA requirements.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. Bachelors degree preferred.
• Minimum of 5 years of professional experience in a related field. Experience in Durable Medical Equipment (DME), medical devices, or medical billing is highly preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong background in handling confidential, complex information with a high degree of professionalism and discretion.

SKILLS:

• Previous experience working with the U.S. Department of Veterans Affairs or in a similar medical billing or community care environment.
• Familiarity with VA policies, procedures, and approval workflows.
• Strong attention to detail and ability to manage a large volume of paperwork and communications efficiently.

• Act as the go-to expert on VA business and the VA purchasing process. Serve as the primary liaison between VA Medical Centers and the company.
• Partner with the sales team to process VA referrals, including generating quotes, reviewing, and processing VA purchase orders.
• Educate VA Purchasing Departments on product offerings, part numbers, pricing, and the order process.
• Ensure all internal procedures and documentation meet VA requirements and standards.
• Track and manage Veteran Affairs community care approvals, ensuring proper follow-ups and communication of approval statuses and timelines.
• Stay current with VA community care policies and updates to ensure compliance and accurate documentation.
• Identify bottlenecks in the approval process and suggest improvements to streamline workflows.
• Provide customer service to veterans, VA clinicians, and internal teams. Respond to inquiries promptly and professionally.
• Manage incoming paperwork and correspondence related to sales representatives, third-party administrators, and other entities.
• Review assigned denials, work towards resolution, and assist in preparing documentation for appeals.
• Ensure compliance with HIPAA, business ethics, and company policies.
• Stay up to date on industry changes by participating in educational opportunities and training.