Valet / Concierge

at  FirstService Residential

JOB OVERVIEW:

A Valet position with FirstService Residential requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The Valet position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the Valet will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.
Working as a FirstService Residential Valet means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Valet is a key member of the Concierge team and is responsible for providing a positive first and last impression to residents and guest when they arrive to and depart from the property. The Valet is expected to proactively approach, greet and acknowledge all residents and guests in a friendly, professional manner and quick, responsive customer service.

SKILLS & QUALIFICATIONS:

• Must have a valid driver’s license.
• High school diploma or equivalency required.
• Two to three years of industry experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision.

COMPUTER & EQUIPMENT REQUIREMENTS:

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

• Parking and retrieving resident and guest vehicles from specified areas in a safe and efficient manner.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim check and instructs residents and/or guests on how to reclaim vehicle.
• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Providing prompt and knowledgeable service to all residents and guests.
• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid, or windy weather conditions for long periods of time.
• Maintaining daily logs, incident reports, records, and forms.
• Providing accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adhering to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.
• Adheres to FirstService Residential’s standards for resident and guest services.