Value Proposition Customer Experience Consultant

at  EY

EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.

THE OPPORTUNITY: YOUR NEXT ADVENTURE AWAITS?

EY VODW (Belgium) is the EY Design & Innovation studio representing the customer-centric innovation practice. We are dedicated to delivering customer-focused solutions. Our focus is on helping large companies understand their customers better and in turn design, build and launch new innovative products, services, experiences and business models. We support our clients from innovation strategy to working MVP and scaling new solutions in the market.
We are part of a global EY Design & Engineering Collective. With our connected agencies we shape the worldwide EY Design and Engineering collective. Our network holds 1700+ professionals across 20+ countries in the fields of customer focused business strategies, customer experience, digital product and service innovation, and delivery.
As Value Proposition & Customer Experience consultant you’ll also become part of our Global EY Design & Engineering Collective to reinvent businesses and create cutting-edge experiences. Together with the EY agencies around the globe you’ll shape the expanding collective and its offerings. More info: https://www.ey-vodw.com/en/ey-design-engineering
EY VODW is seeking a dynamic and innovative Value Proposition & Customer Experience consultant to shape and communicate compelling value propositions for top Belgian and International clients. The role focuses on Value Proposition & Customer Experience (CX) projects and requires a professional with 3-6 years of experience.
As we continue to grow, we’re looking for a consultant who can bring fresh perspectives and drive value creation for our clients.

• Conduct Research and Analysis:
• Perform industry trend analysis, market research, competitive landscape evaluations, and technology scans.
• Identify unmet consumer needs and translate multidisciplinary research into actionable business opportunities.
• Develop Value Propositions:
• Craft compelling value propositions that address client needs and differentiate offerings in the marketplace.
• Conceptualize and create new product-market combinations that align with client goals.
• Customer Experience (CX) Projects:
• Lead and manage CX projects, ensuring that customer insights are integrated into business strategies.
• Use design thinking methodologies to enhance customer experiences and drive business results.
• Strategic Planning and Implementation:
• Collaborate with cross-functional teams, including business development, marketing, and operations, to implement strategic plans.
• Develop and deliver persuasive presentations to clients and stakeholders, communicating long-term strategies, findings, recommendations, and project status.
• Market and Business Analysis:
• Conduct viability studies, understand the market, and identify (potential) new revenue streams.
• Envision industry trends and forecast market developments over a 5-10 year horizon.
• Client Engagement and Facilitation:
• Facilitate workshops with senior management to build consensus and establish a shared vision on value propositions.
• Engage clients in discussions, prepare project proposals, and contribute to business development efforts.