Vehicle Damage Assessor

at  Direct Line Group

ABOUT US

Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.
We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

WHAT YOU’LL NEED:

This is a permanent role reporting to the Lead Vehicle Damage assessor

The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to grow our teams and looking for people to join us.

• Vehicle Damage Assessor

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods
• Knowledge of Thatcham repair methods, Audatex and ATA qualification
• You will ensure you achieve company and personal targets.

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

WHAT YOU’LL BE DOING

• You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures
• You will be constantly reviewing repair methodologies to ensure all repairs are cost- effective
• You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair
• Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians
• You will be accountable for Health and Safety regulations, company health and safety procedures appropriate to role
• You will achieve and maintain and embed all “standard methodology” and “lean activities” as instructed by business strategy.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods
• Knowledge of Thatcham repair methods, Audatex and ATA qualification
• You will ensure you achieve company and personal targets