Vehicle Quality Controller

at  Norton Way Group

Salary: Negotiable depending on experience
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Monday to Friday, 08:00 to 17:00

A BIT ABOUT US:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We’ve cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 8 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer to join the team, based in Arlesey.

WHAT WE NEED FROM YOU:

• Full manual driving licence essential
• Minimum of 2 years’ experience within a similar role
• Competent in calculating figures relating to discounts, quotes and commissions. Collect data for analysis and report on your findings
• Ability to define problems or issues, resolving them in a practical, professional, time-sensitive manner. Providing excellent customer service at all times.
• Able to interpret instructions on technical matters from written or verbal forms
  Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
  In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
  Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
  Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.

• Inspect all vehicles and comebacks for condition and specification, reporting on any discrepancies or issues
• Formulate and maintain quality control objectives, by conducting periodic spot checks of jobs for thoroughness and quality
• Analyse data and product specifications in line with franchise and dealership standards
• Investigate customer complaints with integrity and professionalism. Meet regularly with the team on any recurring problems or issues
• Monitor job cards, works completed, documentation, correct warranty procedures are in place, and monitor training levels of technicians