who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Global Distribution Operations team is responsible for ensuring the timely and accurate fulfillment of our products to our guests around the world via our retail stores, our ecommerce platforms, and our channel partners. This includes the management and optimization of our owned and operated facilities as well as collaborating with our 3PL partners across multiple international markets. This function is highly collaborative and partners closely with Global Fulfillment, Product, Channel, People, and Technology teams that support Global Distribution capabilities today, and collectively orchestrate a paralleled push to achieving our strategic and operational goals. Our Global Distribution teams are part of our greater lululemon Supply Chain organization.

a day in the life

• Serve as the main point of contact in all aspects of vendor compliance, vendor manual, and compliance chargeback issues
• On board new customers with vendor compliance requirements and identify and address operational concerns, facilitate related documents and manage and negotiate a vendor waiver program.
• Review vendor compliance manuals and expectations as part of new customer evaluations and negotiations
• Ensure all proper procedures are in place and coordinates with other internal groups in the management and development of alternative solutions.
• Reviews and evaluates chargeback errors and decides best course of action to determine root cause.
• Work with internal departments to communicate results of chargeback research and develop corrective actions to reduce recurring chargebacks.
• Develop and provide reporting to management highlighting trends in chargebacks and wins.
• Ensure proper level of back up is in place to support chargeback decisions.
• Ability to navigate multiple databases and applications with proficiency to assist/guide in the research and investigation of various chargeback claims.
• Works with key accounts to minimize future chargeback errors.
• Oversee and manage the revision process and flow of updates/changes to customer requirements.
• Establish a documented baseline for the services and capabilities we currently provide, identify potential variances, and lead assessments to determine enhancements and changes to service capabilities.
• Manage archives to support potential claims and dispute process and identify viable operational process improvements.
• Collaborate with peers within Global Distribution functions and key business partners across Global Fulfillment and channel partners to drive continuous improvement in our ability to better serve our alternate channel business requirements.
• Develop presentation content and deliverables to support senior executive updates and business reviews.
• Mentor, coach and develop talent through the Global Distribution organization. This includes creating development plans, succession planning, the yearly review process and offering both positive and constructive feedback.
• Champion lululemon’s culture and core values

qualifications

• B.A./B.S. in Business, Engineering, or related discipline preferred
• Minimum of 5-7+ years’ experience in vendor compliance, wholesale fulfillment support, and/or customer service
• Experience managing vendor compliance programs preferred
• Experience using Manhattan WMS, RMS, and EDI systems preferred
• Proficient in Microsoft Office Suite products
• Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval and implement effectively.
• Demonstrated ability to collaborate with and influence peers, colleagues, and leadership.
• Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval, and implement effectively.
• Strong critical thinking, logical structuring, attention to detail and excellent communication skills
• Demonstrated ability to effectively analyze data, develop insights, and present conclusions and recommendations to all levels of the organization.
• Excellent facilitation and issue resolution skills; ability to drive consensus.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets.
• Ability to interpret and adjust to situations that involve conflicting goals.
• Ability to effectively manage a dispersed team and prioritize work.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in the United States is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as In-Person under our SSC Workplace Policy:
In-Person
In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

LI-Onsite

LI-JZ

Please refer the Job description for details