Vendor Support Administrator

at  Cox Automotive

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Experience within a customer service role with the ability to resolve customer queries
• Experience within a data process role with the ability to process large amounts of information accurately
• Excellent customer service skills.
• Strong administration skills
• A keen eye for detail and accurate data entry skills
• Excellent interpersonal and communication skills both verbal and written.
• Able to use your initiative and be flexible, reacting to change quickly and effectively
• Able to work as part of a team to ensure successful delivery of a sale
• Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

SCOPE OF ROLE:

To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times.

OBJECTIVES FOR ROLE:

• Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone and email, escalating where necessary.
• Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales
• Efficient and accurate filing of vehicle documents
• Undertake monthly stock reconciliation of vehicle documents
• Process daily post, ensuring all documents are posted to the correct customers on time.
• Supporting Auctioneers & Account Support Representatives in the delivery of their duties
• Supporting the simulcast function during sale days
• Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors
• Ensure all document packs are ready for each sale, as per Vendor/Branch requirement