Venue Manager

at  NESTA

SKILLS AND PERSONAL ATTRIBUTES

• Excellent written and spoken communication abilities
• A smart and professional appearance with a polite, courteous and professional manner
• Excellent interpersonal skills
• The ability to work under pressure
• The drive to work pro-actively independently and as part of a team
• Communication style that allows positive and open dialogue with clients and employees
• Working style that encourages team-work both within the role and across business functions
• The ability to multi-task effectively and prioritise workload
• Well organised with excellent attention to detail/accuracy/prioritisation
• A good understanding of the distribution business would be an advantage
• A ‘can do’ attitude using own initiative, innovative and self-motivated
• An ability to anticipate expectations and resolve issues

THE ROLE

Nesta events help to strengthen the organisation’s relationships with multiple stakeholders and build on Nesta’s reputation as a thought leader, convener and expert voice on innovation. This role supports the delivery of Nesta’s strategy through the support of a portfolio of both live and digital events.
The postholder will deliver the day to day operation of the venue spaces and successful management of meetings and events for Nesta, building tenants and external clients.

KEY RESPONSIBILITIES

• Lead and project manage assigned events, including but not limited to client liaison, project planning, budgeting, logistics, supplier management (e.g. catering, AV and production), on-site event management, post-event analysis and reconciliation.
• Lead events marketing efforts across a number of different marketing streams; develop, own and deliver the appropriate marketing plans and shape the events marketing strategy (e.g. systems, channels, partnerships, best practice).
• Drive the adoption of new marketing methods and technologies, generating the best possible marketing return and customer experience.
• Ensure maximum utilisation of 58VE event spaces, through marketing and selling the space to external clients.
• Manage the work of event contractors, ensuring the highest standards of service.
• Maintain and develop all systems, processes and procedures relevant to events.
• Show care and due diligence to all financial, legal aspects of running 58VE and be responsible for the safe running of own events, ensuring clear knowledge of health and safety requirements.
• Act as point of contact for company departments and contractors ensuring lines of communication are maintained and regularly monitored – such as email, mail, telephone and helpdesk.
• General health and safety duties including risk assessments, contractor monitoring and other statutory and not statutory site requirements.
• Attend training and courses as directed by the Group.
• Proactively work towards promoting a sense of pride in the department.
• Answer all department emails in a timely manner and ensure the inbox is managed correctly.
• Any other reasonable request from the Senior Management Team.
• Organise and maintain records for Maintenance Services.