Venue Operations Team Leader

at  Melbourne Sports Centres

REQUIRED SKILLS AND QUALIFICATIONS:

• A minimum of 3 years’ operations/customer experience ideally in a Venue/Events environment
• Provide First Aid & Current CPR
• Working with Children Check
• Provide Advanced Resuscitation (required within Probation Period)
• Strong leadership skills
• Ability to work in a high pressure, multiple-competing task environment
• Experience in the development of policies and procedures
• Experience in OH&S and risk management
• Previous experience in customer service essential, and ideally within a sport/recreation,
• Hospitality or leisure setting
• Proven ability to develop strong working relationships and partnerships at all levels of business
• Flexible availability will be required, including the availability to work weekends or other major events to support all areas

ABOUT THE ROLE:

The Operations Team Leader is responsible for managing the Venue Operations team and delivering day to day and event operations. In addition, the Team Leader will lead the development and embedding of strong customer engagement and service standards, ensuring the highest possible level of service is being delivered across the Knox Regional Sports Park (KRSP). This role will work closely with the Operations Manager and the wider KRSP Management Team to uphold a high quality of service to the community.

AS A VENUE OPERATIONS TEAM LEADER YOU WILL BE RESPONSIBLE FOR:

• Collaborate with Venue Operations Manager and Events team for seamless event delivery within budget
• Execute event orders, ensuring timely setup with correct equipment as per client requirements
• Complete event plans, reports, checklists, and debriefs to high standards and on time
• Manage staff rosters for appropriate staffing levels
• Develop and maintain high customer service standards
• Lead and monitor the operations team, ensuring staff qualifications and compliance
• Contribute to event planning, implementation, evaluation, and team budgeting
• Maintain administrative policies and instruction manuals
• Ensure venue safety in collaboration with Risk and Safety Manager
• Address and escalate customer complaints, promoting a customer-centric culture
• Ensure accurate booking details across all platforms
• Set up and manage ticketing systems to meet client needs