Verafin – Support/Operations Analyst (Internal Case Triage)

at  Nasdaq

Are you ready to be part of a dynamic and innovative company that’s revolutionizing Financial Crime Management? At Nasdaq Verafin, we’re not just industry leaders; we’re trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!
You will ensure we have the most effective processes in place to deliver an exceptional internal case experience; while continuously establishing a smooth case management/flow for all internal Nasdaq Verafin teams. Additionally, you will have the opportunity to collaborate with teams across the business to support our clients!
Exciting Opportunity: Support/Operations Analyst (Internal Case Triage)
We’re seeking a talented Case Triager to join our vibrant team. In this role you’ll have the chance to work on various challenges. The ideal candidate will be responsible for monitoring and triaging the case queue.

What We’re Looking For:

• Graduate of a technical college program
• 1 – 2 years’ experience in a similar position
• Experience using Salesforce Reports and dashboards would be considered an asset
• Ability to effectively organize, prioritize and escalate issues
• Understanding of the life cycle of cases including impact and facilitate the direction and priority of cases.
• Skilled in working cross-functionally to adapt to quickly changing priorities
• Strong ability to analyze and troubleshoot issues
• Confident, articulate, and professional communication abilities
• Strong problem solving, critical thinking, and analytical skills

What Success Looks Like:

• We have established measurable targets and a solid foundation of processes

Growth Opportunities:

• Become the lead or the subject matter expert of your current team
• Pursue other opportunities within Nasdaq Verafin
• Potential automation of manual tasks

Why Nasdaq Verafin?

• Innovative Solutions: Be part of a team that’s at the forefront of financial crime management technology, in a rapidly evolving industry.
• Impactful Work: Help financial institutions protect themselves and their customers from fraud and other financial crimes such as elder abuse, human trafficking and money laundering.
• Dynamic Growth: Join a company that’s expanding quickly, offering you endless opportunities to grow and advance.

This job posting closes on Feb 17th at 11:59pm Newfoundland Time Zone.
This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Please refer the Job description for details