Verification Specialist

at  George Mason University

Department: Division of Enrollment Management
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time - 20 hours per week
Workplace Type: Hybrid Eligible
Salary: $21.00 per hour
Criminal Background Check: Yes

REQUIRED QUALIFICATIONS:

• High School diploma/GED, or a combination of equivalent education and experience, and a willingness to learn;
• Prior experience working in an administrative setting;
• Knowledge of internet and software applications including Microsoft Office products;
• Knowledge of the principles and processes for providing customer service. This includes setting and meeting quality standards for services and evaluation of customer satisfaction;
• Ability to edit correspondence for grammar, spelling, punctuation and tone;
• Effective oral and written communication;
• Ability to effectively complete work and multi-task with frequent interruptions;
• Ability to maintain confidentiality;
• Ability to effectively interpret policy, procedures and best practices;
• Ability to maintain moderately complex records;
• Follow verbal and written instructions while working under pressure to meet deadlines;
• Helps to resolve problems and complaints with internal and external customers;
• Understands and can interpret policy and procedures;
• Maintain a professional and courteous demeanor at all times and is expected to show initiative, attention to details, and a positive attitude in a fast-paced environment;
• Ability to be detail oriented and manage competing priorities; and
• Comfortable working with a culturally and ethnically diverse population and possess exceptional cross-cultural communication skills.

PREFERRED QUALIFICATIONS:

• Experience working in higher education institutions;
• Knowledge and /or experience with Ellucian Banner, CampusLogic, Dynamic Forms and Salesforce;
• Skill in operation standard office equipment and computers; and
• Working knowledge of Windows Operation System.

• Performs daily tasks and projects that has been assigned;
• Assists the Verification Coordinator with projects that are required;
• Provides assistance in sensitive reporting, documentation and administrative support;
• Assists Financial Aid Processing team as needed;
• Collects and process documentation required for students selected for verification in accordance with federal regulations;
• Obtains additional documentation if conflicting information is identified;
• Notifies students via email regarding outstanding requirements/conflicting information;
• Manages financial aid inquiries via Salesforce in an efficient and timely manner;
• Inputs data into Ellucian Banner;
• Serves as point of contact between the Verification team and MSSC;
• Front-Desk Services Duties include responding to instant message inquiries/questions from both MSSC front-desk staff, student, and parents;
• Catalogs and indexes documents via ApplicationXtender;
• Checks case status using the Department of Homeland Security;
• Works with the SAVE system;
• Assists with processing reports;
• Processes and downloads verification documents that come in through Dynamic Forms;
• The selected candidate will be given training and access to appropriate Mason systems and must be able to handle confidential information and data as per Mason’s policies; and
• Current Mason students are not eligible to receive access to some of these systems and therefore cannot be considered for this position.