Verification Specialist
at OneMain Financial
Tempe, AZ 85282, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Oct, 2024 | Not Specified | 26 Jul, 2024 | N/A | History,Ged,Customer Service,Communication Skills,Partnerships,Customer Service Skills,Loan Documents | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation wide branch office network.
REQUIREMENTS
- High School Diploma or GED plus 1 or more years in customer service
- Prior experience in verification processing and / or fulfillment
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
- Demonstrated ability to accomplish results in a team-based environment
- Ability to build relationships and partnerships
- Ability to review loan documents in a timely fashion for accuracy
- History of using sound reasoning and exercising good judgment
Responsibilities:
- Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws
- Comprehensive understanding of verification workflow
- Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
- Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Identify, investigate and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
- Identify process improvement opportunities to increase efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on potential controls to mitigate risks
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Diploma
Customer service
Proficient
1
Tempe, AZ 85282, USA