Vessel Dispatch Coordinator

at  Seaspan ULC

The Dispatch Coordinator allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to coordinate ongoing changes of high volume of fast-paced deliveries, which involves constant juggling and mobilization of all internal and external resources to accommodate new requirements.

• Locates and updates scheduling and dispatching of tugs in the most cost-efficient manner with the goal to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
• Coordinates with other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. If required, hires charter boats to ensure customer orders are completed on time.
• Coordinates with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues. Coordinates and dispatches own callout crew to complete a job.
• Coordinates repair needs and dock days with Engineering Department. Monitors repair status and availability of each tug to improve equipment utilization and Company profitability.
• Acts as the first response for all tug and barge related emergencies. Advises second response including management, Port Captains and Safety personnel.
• Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel.
• Answers public inquiries and provides information on various non-legal, non-sensitive matters.
• Keeps all relevant documentation up to date and monitors it consistently for errors and corrections.
• Deals or assists with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assists or arranges Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.
• Performs additional duties as the need arises.