Veterans Program Director

at  Catholic Charities

Description: Workday: Monday - Friday, occasional evenings/weekends
Work hours: 8:30 a.m. - 5 p.m.
Location: 1801 W. Cesar Chavez Blvd, San Antonio, TX. 78207
Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

SUMMARY:

The Veterans Program Director is responsible is responsible for providing client-based case management and supportive services to Veteran households who are homeless or at-risk of becoming homeless. This position is responsible for the recruitment, hiring, and training of staff under their supervision and will make recommendations for termination. This includes delivery of various housing modalities that apply the Housing First model to homeless prevention. This may include completing home visits for habitability standards, conducting staff observations to ensure a high level of service delivery is being provided; auditing case files for accuracy and programmatic compliance, and writing evaluations IAW company policies and procedures. Ensure intake and initial assessments are conducted within 24 to 48 hours of contact or assignment to the client. The Veterans Program Director will also perform highly complex analysis of programmatic outcomes, supporting the Senior Director in their reporting responsibilities, including tracking and evaluation of Key Performance Indicators (KPI) of success used by the organization. The Program Director is responsible for providing guidance, support and mentorship to assigned case managers and other staff. May perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Education
• Bachelor’s degree in social work business-related field preferred.
• Experience
• Minimum of 3 years’ experience in non-profit setting with at least 2 years of experience in program management and/or grant compliance experience.
• Minimum of 2 years’ experience in Veterans program management and/or grant compliance experience.
• License and Credentials
• Reliable transportation
• Valid driver license and clean driving record
• Valid vehicle liability insurance
• Bilingual English and Spanish preferred
• Must be at least 21 years old

MINIMUM KNOWLEDGE AND SKILLS:

• Minimum of 2 years’ experience in Case Management Standards including handling crisis, ability to multitask, work with volunteers, and grant compliance.
• Ability to multitask and work in a fast-paced environment
• Knowledge of Microsoft Office Programs and word processing
• Knowledge of Internet, email, and basic phone and voice messaging
• Knowledge of case management standards and self sufficiency
• Ability to handle crisis and de-escalate situations with clients and staff
• Organizational and prioritization skills
• Ability to maintain high standards of client confidentiality
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

TRAVEL REQUIREMENTS:

Travel requirements for the position includes 20 % local and 0% overnight.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) * This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.*
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted

• Case Manager On-Boarding, Peer Mentoring, & Technical Assistance: Provide case manager with staff orientation and training, assist in identification of training needs to meet competencies and Performance Quality Indicators (PQI) also known as Key Performance Indicators (KPI) of success. Provide coaching and mentoring support to new case managers. Document coaching, provide feedback and provide technical assistance as requested
• This position is responsible for the recruitment, hiring, and training of staff under their supervision and will make recommendations for termination.
• Advocacy & Mediation: Provide advocacy as needed for court appointments, landlord/tenant negotiation, conflict resolution, payment of rent/utility arrears, and obtaining needed resources.
• Temporary Financial Assistance: Assess the need for financial assistance, in accordance with applicable program guidelines, in order to obtain and maintain permanent housing or accomplish individual goals as applicable to the appropriate program goals and objectives
• Documentation: Includes ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility recertification, discharge planning, and follow up. Complete supervisory review of client files monthly, and ensure appropriate exit and closeout procedures are followed and within the programmatic standard timelines
• Outreach and Engagement: Engage and build rapport with Veteran households. Provide outreach to identify locations frequented by Veterans and coordinate targeted outreach with all staff, as required. Ensure time conducting outreach will increase when goals are not met, or case load size is low
• Continuum of Care & Community Coordination: Attend and represent the organization at assigned meetings, CoC meetings/subcommittees, coalitions, conferences, planning meetings, or task forces. Participate in community coordination efforts for Coordinated Entry System (CES), coordinated outreach, diversion, prioritization, master list, and coordination with community partners, including VA Medical Centers, Veteran-serving organizations (VSOs), and other community resources
• Continuous Quality Improvement: Participate in case reviews and progress updates in team meetings. Submit monthly caseload summaries to include pending screenings, intakes, exits, and re-certifications. Track/report unmet needs of Veterans. Participate in program review of consumer and community resource feedback. Assist Veterans in signing up for on-line satisfaction or internal surveys, as applicable
• Submit and approve all purchasing transactions in a timely manner.
• Monitor expenditures of program funding.
• Other duties as assigned by the (insert title of supervisor – ex. Senior Director, Program Director, etc.).