Veterinary Client Services Representative
at County Line Veterinary Hospital
Hatboro, PA 19040, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | Not Specified | 11 Aug, 2024 | 1 year(s) or above | Information Management,Reliability,Management Software,Service Orientation,Plumbing,Children,Software,Client Education,Mail,Courtesy,Medical Terminology,English,Painting,Check In,Checks,Checklists,Communication Skills,Professional Manner,Ease | No | No |
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Description:
Job description
Veterinary Client Services Representative
Job Description
We are currently in need of FT veterinary client services representative for our ever-growing veterinary hospital located in Hatboro Pennsylvania. Approximately 40 hours. Looking for mid-shift 12-8, Mon-Fri availability. We are seeking flexible, career-minded individuals that can work well in a fast-paced environment. Candidates should be organized, detailed, and customer oriented and able to multitask. Schedules vary and competitive compensation and an excellent benefits package are offered to all full-time employees. One year of veterinary/human receptionist experience a definite plus!
How To Apply:
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Responsibilities:
Job Responsibilities
General Description of Position:
Duties include but are not limited to representing the practice with professionalism, courtesy, and a positive attitude, greeting clients, patients and visitors; answering telephone, answering questions, promoting practice services and products, making appointments, transferring calls and taking messages; proficiently using computers. Veterinary medical terminology a plus!
Preparing patient records, preparing invoices; maintaining an organized and clean reception area; assisting clients with animals, children and packages.
- Verbal and written communication skills
- Professional personal presentation
- Collaborate with management to stay updated on new products, services, and policies.
- Client service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company’s customer service policies.
- Stress tolerance
Job Requirements/Skills:
Able to perform several tasks concurrently with ease and professionalism. Able to read, write, speak and understand English well. Speaks in an articulate manner and with a pleasant telephone voice. Able to operate a multiline telephone. Able to operate computer system and software in Microsoft Windows 365 environment. Able to apply basic math skills. Able to use a copier, credit card processor. Familiarity with veterinary medical terminology and knowledge in EZYVET practice management software a plus!
Essential Functions:
General Duties
- Performs opening and closing procedures pursuant to checklists.
- Keeps reception area (all client and employee areas, public restroom, foyer) and outside client walkways, clean, organized and litter free.
- Immediately cleans up urine, feces, vomit, hair, and other patient debris.
- Keeps trash receptacles and litter bins empty and clean.
- Keeps glass clean.
- Restocks office, printing, client education, and janitorial supplies.
- Restocks and organizes retail products (if warranted).
- Notifies maintenance of problems such as light bulb replacement, repairs, painting, heating/AC, telephone, internet or other IT, plumbing, etc.
- Checks and maintains Facebook page.
- Deals with queries from general public.
- Receives mail and deliveries. Sorts mail and delivers accordingly.
- Performs light clerical duties such as envelope stuffing, typing, preparing marketing materials, sending thank-you and sympathy cards.
Rearranges and coordinates reception area for special promotional events such as for dental health, senior care, flea and tick season, etc.
Job Type: Full-Time/Part-Tim
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Graduate
Proficient
1
Hatboro, PA 19040, USA