Veterinary Customer Response Associate with German

at  Elanco

POSITION DESCRIPTION:

The role of the Elanco Solution Center (ESC) Veterinary Customer Response Associate is to be the first line customer contact for all customer enquiries by phone and e-mail. Examples of such enquiries include product technical enquiries, possible adverse events or product complaints. Associates will submit and follow-up suspected adverse events and product complaints in accordance with Elanco global and local guidelines.
Also, the ESC Veterinary Customer Response Associate will support Sales and Marketing activities, as well as providing administrative support for ad hoc projects during the periods of the year when the workload related adverse events and products complaints allows (outside of parasitic season).

MINIMUM QUALIFICATION (EDUCATION, EXPERIENCE AND/OR TRAINING, REQUIRED CERTIFICATIONS):

• Veterinary nurse (veterinary technician) Bachelor in science / Bachelor in any discipline
• Multilingual required – Fluent written and verbal communication skills in German and English.
• Excellent interpersonal, written and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns.
• Demonstrated ability to understand, interpret and impart technical / scientific knowledge at appropriate levels, and flexibility to learn about new products / diseases.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers.
• Strong sense of personal accountability, attention to detail and compliance mindset

Please refer the Job description for details