Veterinary Customer Service Representative / Concierge

at  Glenridge Animal Hospital

Glenridge Animal Hospital is expanding our pet care team and we have an opening for a Concierge in our Client Services department.
The role of our Concierge is to assist our clients by providing them personalized service and access to care in a warm, friendly environment.
We are looking for someone who can thrive in a busy environment, while offering a kind, compassionate approach to our pets and their people - our goal is to make every visit a good experience for everyone, and it all begins when you walk in the front door.

REQUIREMENTS AND SKILLS

• Experience as a veterinary receptionist or CSR, Animal Care or similar.
• Outstanding communication skills
• Patience and discretion
• Empathy and kindness
• Exceptional organizational and multitasking skills
• Knowledge of medical terminology and medical office procedures are a bonus!
  If this resonates with you, and you would like to bring your skills and knowledge to the Glenridge team, let’s connect!
  Contact: karen.glenridgeah@gmail.com
  Job Type: Full-time
  Pay: From $19.00 per hour
  Expected hours: 40 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: In person
Expected start date: 2025-01-2

• Greet and assist clients and patients
• Manage office communications (e.g. phone, emails, etc)
• Schedule medical appointments & respond to client requests
• Follow up communications with clients
• Process invoices, bills and payments
• Oversight of food sales and maintaining stock
• Ensure confidentiality of sensitive information