Veterinary Diagnostic Customer Support Consultant

at  IDEXX

We are always on the lookout for great Customer Support Consultants in Europe! We’re currently having conversations with people who may like to join our IDEXX team in the future or would love to have more information.
Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does that sound like you?
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their role, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

You will instruct on the use of our in-house diagnostic analyzers
You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.
You make sure the consumables needed to run tests are ordered.
You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.