Veterinary Patient Care Assistant/Receptionist

at  CVS UK Ltd

ARE YOU PASSIONATE ABOUT MAKING PETS A PRIORITY? HERE AT CVS, SO ARE WE!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant/Receptionist at Batchelor, Davidson and Watson Veterinary Surgeons.
Location: Edinburgh
Contract: Permanent
Hours: 35 hours per week
Shift Pattern: Monday - Friday with a 1:4 share of the Saturday 08.30 – 14.30 rota

WHAT WE’RE LOOKING FOR IN OUR NEW PATIENT CARE ASSISTANT/RECEPTIONIST:

We are looking for someone with the confidence, empathy and experience to provide the high standards of care and the personal touch we expect for our patients and clients.

• Previous Receptionist experience is desired, veterinary experience is a plus!
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
• Strong organisational and administrative skills

ABOUT THE ROLE:

Day-to-day responsibilities of the role will be divided between Patient Care Assistant and Receptionist duties:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

UNFORTUNATELY, WE ARE UNABLE TO ACCEPT AND PROGRESS APPLICATIONS FROM CANDIDATES WITHOUT THE RIGHT TO WORK IN THE UK AS WE CANNOT PROVIDE VISA SPONSORSHIP, DUE TO OUR CLINICAL SUPPORT ROLES NOT MEETING THE CRITERIA SET OUT BY THE HOME OFFICE TO BE ELIGIBLE.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.