Veterinary Receptionist

at  Hungerford Vets

Veterinary Receptionist
Hungerford Vets, Pewsey, Pewsey, South East
Discipline: Non-clinical Support
Part Time
Up to £13,729.60
Hungerford Vets has a fantastic opportunity for an exceptional receptionist to join our busy veterinary practice
As part of our front facing client care team, you will provide a friendly and efficient service for our clients and their pets.
You will need a dedicated and can-do approach. To have the ability to remain calm under pressure and also show empathy. For example, sharing the excitement of a puppy’s first visit to the vets or comforting a client who has received some bad news.
We are professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!

MORE ABOUT US

Our practices in Hungerford and Pewsey have long been known for their exceptional quality and dedicated professionals. The first of our branches in Hungerford was established in 1976 by original owner Pip Pocock, whose commitment to excellence has been maintained to this day. This strength in our services can be reflected by our status as one of the first veterinary hospitals in the country to receive RCVS accreditation, a seal of quality which we’ve maintained for over 20 years.

• Answering the phones and dealing with client’s requests and queries
• Greeting clients, booking appointments and arrivals using a computerised diary
• Taking payments on the day of visit and ensuring all insurance documentation is processed correctly for the insurance team.
• Book repeat prescriptions and dispense flea and wormer treatments as per clinical instruction
• To liaise with the appropriate veterinary teams and departments ensuring effective communication between staff and clients
• Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments
• Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook)
• Responding to emails in a prompt manner
• Ensuring the reception areas are clean and tidy and that adequate stock is available for sale
• Previous receptionist or customer facing experience is beneficial but not essential as training will be given.
• Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!