Veterinary Receptionist

at  Newport Veterinary Hospital

Seeking an independent and compassionate Receptionist to join our team!
Why Newport Veterinary Hospital in Rock Hill, SC?
We offer comprehensive medical, surgical, and dental care for pets in Rock Hill, York County, SC and all surrounding areas. Our services include routine exams, vaccines, and blood work, as well as bathing and boarding with cat condos and indoor dog runs.
It is the desire of the veterinarians and staff at Newport Veterinary Hospital to work in cooperation with clients to help pets live long, healthy, happy lives. We strive to achieve this goal through effective communications, high quality medicine and surgery, and incomparable compassion.

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client’s contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.