Veterinary Receptionist, Ottawa Veterinary Hospital

at  VCA Animal Hospitals

Ottawa, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Dec, 2024Not Specified01 Oct, 2024N/ATextbooks,Customer Service Skills,Hospitals,Research,Journals,Scheduling,Patient Flow,Emergency SituationsNoNo
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Description:

Responsibilities:

  • Serve as the first point of contact and compassionate support for clients, ensuring a welcoming and supportive experience
  • Answer phones, schedule urgent and routine appointments, and address client inquiries empathetically and professionally
  • Manage patient records and maintain accurate, up-to-date information
  • Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow
  • Process payments, manage billing inquiries, and maintain accurate financial records
  • Assist in organizing the clinic’s workflow, ensuring administrative tasks are handled efficiently
  • Ensure the reception area is clean, well-organized, and client-friendly
  • Experience working as a Veterinary Office Administrator or a Veterinary assistant/Front Desk role
  • Exceptional customer service skills, especially in high-pressure or emergency situations
  • Strong communication and organizational skills with the ability to multitask in a fast-paced clinic
  • A genuine love for animals and a passion for helping pet owners
  • Flexible and adaptable with scheduling, available for days, evenings, weekends shifts

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Office Administration

Graduate

Proficient

1

Ottawa, ON, Canada