Veterinary Receptionist

at  Thrive Pet Healthcare

Veterinary CSR
Full-Time
Rochester, New York
Cats & Critters Veterinary Hospital is looking for a Veterinary CSR to join our team as part of the Thrive Pet Healthcare community. The ideal candidate will also be cross trained in Reception.
At Cats & Critters, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.
About You
As a CSR, you’ll play an important role in pets’ lives by providing comprehensive care throughout their journey. Your life-changing work will range from the hands-on care of facilitating client interaction to support services including admitting and discharging/cashing out patients.

Experience & Skills Requirements:

• Veterinary Assistant/Reception experience highly preferred but not required
• 1-2 years of animal husbandry/care experience
• at least 6 months customer service experience

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.
• Act as a liason between clients and DVMs/support staff
• Answer phones/emails in a polite and professional manner
• Utilize practice management software to maintain accurate patient medical and billing records
• Process payment across multiple platforms, cash handling

About the Hospital
Cats & Critters is a primary care located in Rochester, NY focusing on primary care for felines and small mammals. Our hospital boasts a unique veterinary environment, AAHA accreditation Cat Friendly Practice Certification. Our hospital has a quiet, calm environment and a loyal client base. We pride ourselves on practicing great medicine and promoting a positive employee culture.
We are open Monday - Thursday 8 am to 6 pm, Friday 8 am to 5 pm and Saturday 8 am to 2 pm
Serving Rochester, Brighton, Pittsford
Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation.

• Leadership training for a thriving and long career in the veterinary profession.

  Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $18/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
  About Thrive
  Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
  We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive’s extensive resources while maintaining their unique identities.
  We believe that supporting our people is the key to helping pets thrive through every stage of life.
  Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
  At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.
• Act as a liason between clients and DVMs/support staff
• Answer phones/emails in a polite and professional manner
• Utilize practice management software to maintain accurate patient medical and billing records
• Process payment across multiple platforms, cash handlin