Veterinary Referral Coordinator

at  University of Edinburgh

THE OPPORTUNITY:

We are looking for a confident individual with excellent communication skills and attention to detail. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care from the moment our clients contact the veterinary clinics.
This is a varied and interesting post, responsibilities include – assisting new clients in their referral journey, booking appointments for clinical services, dealing with telephone and email queries from clients and referring veterinary surgeons, managing paperwork, scanning and ensuring a tidy and professional appearance in areas of responsibility, which will ensure the provision of gold standard customer care.
Reception opening hours are 8am – 7pm Monday – Friday. In addition to 2 days during the week there will be a full day Saturday shift 9.00am – 5.00pm.
The Royal (Dick) School of Veterinary Studies is situated on the Easter Bush Campus 6 miles south of Edinburgh on the edge of the Pentland Hills and houses outstanding teaching and clinical facilities as well as the Roslin Institute, one of the world’s leading veterinary research centres.

YOUR SKILLS AND ATTRIBUTES FOR SUCCESS:

• Previous experience in a busy veterinary practice reception
• Have the ability to work under pressureBe able to work independently as well as part of a team
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  Informal questions regarding this post should be directed to Katie Freeman, email C.Freeman@ed.ac.uk .

Please refer the Job description for details