Vice President, Client Services – Hedge Funds

at  Citco

ABOUT CITCO:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

As a Vice President within the Client Services team, you will:

• Develop a comprehensive understanding of Citco business lines and associated product/service propositions and identify opportunities to expand relationships by cross-selling Citco products/services
• Understand and communicate clients’ needs with various Citco business functions, operational and support teams
• Promote and coordinate effective internal communication across all Citco business lines in order to provide a seamless client experience
• Drive strategic communication with clients and negotiate service level agreements (SLA). Monitor and manage client SLAs and operational deliverables.
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Establish professional relationships with clients and other key internal/external parties
• Drive the integration of new clients and coordination of new launches for existing clients
• Work in partnership with the Client Services Management team to facilitate presentations to existing and prospective clients
• Participate and lead projects in connection with the continuing evolution of the business
• Review client profitability and accounts receivables and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Lead operational due diligence reviews and client visits
• Compile and present reports for Board of Directors meetings, Key Performance Indicator (KPI) reports and scorecards for clients
• Carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates in internal CRM tools
• Provide training and supervision to Managers on the Client Services team