Vice President, Delivery & Fulfillment

at  EXPERIAN

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers, and adding the resources and security of Experian. We would love for you to join our Employer Services business unit and help us shape the future of employer services for Human Resources compliance and outsourcing.
This Vice President of Delivery and Fulfillment will lead, oversee, and manage all aspects of the fulfillment of our suite of Employer Services, being a trusted business partner with a broad range of stakeholders at all levels. This role will report to our SVP of Operations.

• Lead and manage the Delivery and Fulfillment team to achieve individual, team, and company goals.
• Assess client needs and ensure that the correct service team is put in place to develop a customized partnership with each client.
• Drive continuous improvements of the fulfillment and delivery processes and applications, including automation and customer-facing enhancements.
• Collaborate and build relationships with Product, IT, HR, Finance, Sales, and Marketing teams.
• Communicate at all levels to deliver high-quality client service, consistent with Experian operational standards and practices.
• Utilize your strong interpersonal and planning skills to consistently achieve productivity and performance measurements.
• Lead change and anticipate how other teams might be impacted. Facilitate scoping and setting clear parameters and expectations.
  Qualifications