Vice President Emirates Group Medical Services

at  The Emirates Group

Job Purpose: The role of the Vice President Emirates Group Medical Services is to plan, manage, evaluate and deliver against a strategic framework for the provision of efficient, cost effective and high quality comprehensive health and clinical services to all eligible patients in accordance with business needs, regulatory requirements and best practice.

IN THIS ROLE, YOU WILL:

• Develop, define, and implement a strategic framework for all aspects of Emirates Group Medical Services which includes a focus on health and wellness and supports the overall corporate strategy for medical services. Ensure this is appropriately communicated within the department to enable the delivery of a high quality and contemporary service.
• Recruit, lead, manage and develop a team of medical and allied health professionals, including defining and communicating expected standards, conducting regular performance reviews, maintaining alignment and integration with other departments across the service and ensuring efficient allocation of resources and/or distribution of work within the team. Provide professional advice, mentoring and guidance, leading decision making, arbitration and conflict management for complex cases.
• Lead role in clinical governance including overseeing the development, review and implementation of clinical protocols and guidelines in accordance with evidence based practice and ensure compliance with relevant professional and regulatory standards. Ensure corporate governance through compliance with relevant Company and regulatory standards through the active management and monitoring of regulations, policies, procedures and protocols.
• Provide professional oversight as to the effective management and operations of the Pharmacy and Laboratory functions from a corporate/clinical governance perspective.
• Ensure systems and processes are in place to identify, manage and mitigate risks as relevant to the provision of all clinical services.
• Prepare and manage budgetary requirements for all clinical services, analysing short and long term requirements to prepare budget submissions and integrating all requests for manpower and capital expenditure from related operational areas. Drive the provision of a cost effective and competitive service, benchmarking against the community to ensure financial value and viability and overall service quality, whilst maintaining accreditation of the service.
• Initiate strategies for continuous improvements, particularly in relation to service quality, standards of care and patient satisfaction. Ensure effective management of complaints and oversee timely responses to patient feedback or suggestions.
• Act as a senior liaison with various government and regulatory authorities, both within the UAE and internationally, on issues relating to the provision and required accreditation of all clinical services, including the Dubai Health Authority (DHA), General Civil Aviation Authority (GCAA) etc. Ensure all relevant changes are evaluated in terms of their nature and potential impact on service provision and implemented appropriately.
• Liaise with external care providers with regards to the provision of secondary and tertiary care. This includes researching and evaluating expertise available within the community, following up on referrals, facilitating and overseeing investigations into complaints and liaising with the Medical Benefits Administration team to negotiate and recommend billing arrangements.
• Develop and maintain effective working relationships with key internal stakeholders and customers, with regards to the provision of clinical care and management of clinic facilities, including Service Delivery, Flight Operations, Medical Benefits Administration, Flight / Group Safety and Facilities.

QUALIFICATIONS & EXPERIENCE: TO BE CONSIDERED FOR THIS ROLE, YOU MUST MEET THE BELOW REQUIREMENTS:

• Degree or Honours (12+3 or equivalent) MB.Ch.,MB.BS,MD. or similar medical degree from a recognised European, Australasian, North American or equivalent university medical school.
• 10+ years post graduate experience in general medical practice, including at a leadership level, preferably within the aviation industry or a large, international corporate.
• Membership of one of the Royal Colleges or equivalent (preferably in General Practice).
• Medical registration in a European, Middle Eastern, North American, Australasian or equivalent country.
• Qualifications acceptable to the Dubai Health Authority for registration and licensing.
• MBA or equivalent management degree would be advantageous.
• Clinic management and leadership experience preferred.

SAFETY SENSITIVE ROLE:

No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more