Vice President, End to End Onboarding and Regulatory Management Lead

at  MUFG United Kingdom BTMU

DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vison to be the world’s most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG’s global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan’s leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan’s largest securities firms), and MUFG Americas Holdings.
Please visit our website for more information - mufgemea.com.
The End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch.

WORK EXPERIENCE

Essential:

• One or more of the following is essential:
• 10 years + in Front Office (1LoD) management environment
• 5 - 7 years + Relationship / Client management experience with a proven track record of delivery

Preferred:

• Relationship Manager experience
• Previous experience within a top tier financial institution preferable, but not essential

EDUCATION / QUALIFICATIONS:

Essential

• Degree Level or relevant industry experience

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurized environment
• Strong numerical skills
• Excellent Microsoft Office skills
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for Client Lifecycle Management
  Please note, MUFG operate a hybrid working model - 3 days office based (London)/2 days wfh
  We are open to considering flexible working requests in line with organisational requirements.
  MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
  We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law

MAIN PURPOSE OF THE ROLE

This role is to support the Deputy Head of Client Lifecycle Management with the build-out of an Onboarding and Regulatory Management Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines.
As part of the Onboarding and Regulatory management leadership team, the individual would be required to lead a team responsible for all end-to-end onboarding related tasks for customers spanning across MUFG Securities both in London and in Amsterdam. The primary responsibility of this individual will be to ensure the team provide effective and timely completion of all onboarding related tasks for existing business relationships within MUFG Securities and MUFG Bank, London Branch.
The portfolio under management of this role ranges across various entities types and jurisdictions globally.
This individual will work closely with the Deputy Head of Client Lifecycle management, deputising as required. The role will hold a high level of responsibility and exposure to senior management across MUFG Securities and Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on procedural / process aspects.
This individual will be a key representative and focal point within Client Lifecycle Management. Working closely with stakeholders to ensure MUFG understands all associate risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of related business processes.
A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve the on-boarding service provided to the customer and the business.

KEY RESPONSIBILITIES

• Responsible for Team’s delivery: :Ensure that all customer onboarding actions are completed and all regulatory onboarding completed effectively prior to new transactions with new customers across MUFG Securities both in London and in Amsterdam (Securities) and MUFG Bank, London branch. Ensure that all applicable onboarding requirements have been met for commencing business relationship and ensure that the business remained fully compliant with all applicable regulatory requirements.
• Prioritization, assignment and volume/capacity management: Engage with Front Office Teams to appropriately prioritize New Business Onboarding requests. Responsible for ensuring team’s capacity is being managed effectively and being hands on with processing onboarding and regulatory requests.
• Senior Regulatory Subject Matter Expert (SME) with hands on regulatory onboarding experience: Act as a senior SME within the Securities business in relation to all regulatory management from processing to queries management. Required to take a leadership role in managing both regulatory onboarding and supporting regulatory change requirements and / or regulatory remediation efforts.
• Escalation point for the Securities onboarding team: Ensure all escalations from internal and external stakeholders are addressed promptly, ensuring compliance with regulatory requirements.
• Dedicated point of contact for complex onboardings: Co ordination and management of key complex onboardings within Securities
• Representing Securities Onboarding Team: Represent the Team and Division to key stakeholders on End to end Onboarding matters (stakeholders include management, compliance, regulators, and auditors). This is a key aspect of the role, and as such the individual will need to be able to present clear and concise information confidently at all levels
• Ownership of MI preparation for Onboarding: Responsible to create, develop, and publish a suite of Management information reports – both regular MI reporting and ad-hoc analysis as and when required. It is essential that the reports published are clear and are produced to an exceptional standard
• Training, Development & people management: Provide general support to the Deputy Head of Client Lifecycle management and share responsibility for the Training, Development & people management within their area and may also be required to provide training or presentations to their respective business lines.
• Active Stakeholder engagement- Regular face to face meetings with Front Office desks and Compliance; and with clients (as needed)
• Owning Team Procedures and Processes: Responsible for ensuring that team procedures and processes are up to date, accurate and reflect all policy and regulatory change.
• Liaison with Compliance: Act as a Compliance Liaison function for related matter, meeting with Markets compliance and compliance advisory, ensuring queries are resolved, ad-hoc analysis and reporting is completed.
• Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the End to end Onboarding process; including the strengthening & implementation of controls and improving efficiency.