Vice President

at  FirstService Residential

JOB OVERVIEW:

The Vice President of MarWest Commercial will lead efforts to secure new association management contracts across multiple states. Responsibilities include managing an annual business plan to drive year-over-year EBITDA growth and overseeing association managers. The Vice President will collaborate with various departments, including IT, HR, Legal, and Client Accounting, to ensure effective business management and support. This role reports to the President of MarWest.
Compensation: $135,000/ annual salary
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

SKILLS & QUALIFICATIONS:

• Excellent organizational and time management skills.
• Collaborative and effective in working with co-workers and clients.
• Strong oral presentation and written communication skills.
• Proven ability to build and maintain relationships with clients, demonstrating persuasiveness, patience, and active listening.
• Capable of working well under pressure and meeting deadlines.
• Strategic thinker with strong prioritization, judgment, and decision-making abilities.
• Creative, proactive, and self-motivated.
• Skilled in identifying, managing, and mitigating risks.
• Track record of delivering business development results in a related field.

EDUCATION & EXPERIENCE:

• Ten or more years of commercial association management experience
• Proven track record of strategic leadership
• Strong client retention history

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with associates, vendors, and our clients.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior grounds and navigate uneven surfaces.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations
• Valid Driver’s License and state-mandated vehicle insurance and registration.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

JOB RESPONSIBILITIES:

• The Vice President of MarWest Commercial:
• Will partner in leading expansion efforts of sourcing new association management contracts in Arizona and across the United States.
• Will have direct responsibility of managing relationships with key clients including but not limited to Clarion, USAA, Affinius Capital, Colliers, etc.
• Will work to align operations with the annual business plan with the intent of growing EBITDA year-over-year in partnership with the senior leadership team including any other Vice Presidents and the President.
• Will manage Association/Property Manager team members including overseeing key interactions with Board of Directors and Property Owners they serve. This includes supervising the Arizona based team along with associates in a variety of other states.
• Will work cross-functionally with MarWest Commercial and FirstService departments such as IT, HR, Legal and client accounting to ensure the business is appropriately managed/supported.
• Will work with the MarWest team to verify property-level financial reporting is accurate and timely.
• Help create accountability throughout our organization, particularly within management teams to ensure company standards are met along with client’s needs.
• Will be a strategic leader and partner with the executive team in order to create an environment where our clients, associates and organization prosper.
• People Development:
• Supervise a team of management professionals to develop them into strong brand ambassadors
• Foster a culture of excellence and continuous improvement.
• Continuously monitor and understand staff performance.
• Support recruiting, hiring, and performance management activities.
• Assit with onboarding and conducting ongoing trainings with associates on best practices and day-to-day association management functions.
• Align resource planning with growth needs, ensuring margins are maintained for new business and succession.
• Assess staff strengths and weaknesses, adjust roles and training to optimize performance and retention.
• Evaluate and enhance processes as needed.
• Ensure compliance with policies, wage, and hour laws; oversee and approve payroll processes.

SUPERVISORY RESPONSIBILITIES:

• Supervises a team of Association Managers and/or Assistant Managers. May supervise Regional Directors, Regional Managers, etc.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with associates, vendors, and our clients.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior grounds and navigate uneven surfaces.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations
• Valid Driver’s License and state-mandated vehicle insurance and registration