Vice President Information Technology

at  The Emirates Group

QUALIFICATIONS & EXPERIENCE: THIS JOB MIGHT BE FOR YOU IF YOU HAVE:

• Degree of Honours (12+3 or equivalent).
• 12+ years of Experience in Information Technology or similar.
• Experience leading functions at a senior level in IT, ideally within a customer relations environment.
• Experience leading the delivery of business IT solutions, ideally in the travel and transportation industry, is an advantage.
• Major account experience gained in both multinational and multicultural environments would be an added benefit.

JOB PURPOSE: ABOUT THE ROLE

We are excited to offer an exceptional opportunity for a results-driven individual to join our team as the Vice President of IT Product Delivery – Group Services. In this pivotal role, you will be responsible for overseeing the timely and cost-effective delivery of IT products and solutions, ensuring operational excellence across various business departments. You will also contribute to the development of IT business strategies for a large group of business departments, aligning them with the overall IT strategy of the Emirates Group, while keeping future growth and technological innovation in mind. Your key responsibilities will include building and managing strong relationships with business stakeholders, creating an effective and consistent IT customer experience that meets business needs. You will play a crucial role in driving substantial improvements in business performance and customer service. This position demands strong leadership skills and a commitment to enhancing IT capabilities in line with business objectives. If you are passionate about leveraging technology to drive business success, we encourage you to apply for this role.

IN THIS ROLE, YOU WILL:

• Establish an appropriate and cost-effective 3-5 years technology strategy in line with the Emirates Group IT Strategy,
• Integrate IT strategy into the defined business area to ensure full exploitation and alignment for the Group’s best interest.
• Manage the complexity resulting from delivering solutions for a wide breadth of strategic, revenue-generating, operationally critical business units within the Emirates Group. Develop and maintain highly effective, credible, and influential relationships with senior stakeholders, enabling re-use, optimisation, and group-wide initiatives to be discussed and implemented when appropriate. Represent IT in the senior management team of the business area and influence senior business managers on strategic business IT investment decisions to meet their business needs within a Group perspective.
• Deliver technology solutions to the business, and lead a cross-functional IT delivery capability consisting of demand management, technical product management, agile delivery, software engineering, and systems integration and service management. Ensure optimal performance, scalability, and security of the infrastructure (while staying updated with technological advancements).
• Promote close collaboration and integration with all other IT departments. Drive a culture of customer intimacy through a business orientation framework and provide input in areas of partner and supplier management, risk management, service management, software engineering and operations, IT strategy, and architecture. Introduce measures to monitor satisfaction levels and drive improvement across IT. Ensure satisfaction levels are communicated throughout IT and are part of targeting objectives.
• Lead the delivery of the business IT annual work programme Accountable for the financial management of the IT budgets for the business area, ensuring it aligns with and supports business strategy based on customer needs. Negotiate and agree on the annual work program with senior business stakeholders, ensuring it remains in line with the overall IT strategy. Ensure cost-effective business cases and optimal resource allocation.
• Identify business performance focus areas, strategic themes, and Portfolio-level EPICS. Use Lean Portfolio Management to identify new IT initiatives in order to drive value creation (e.g., revenue generation and optimisation). Ensure facilitation of the evaluation, implementation and benefits realisation that will delivery significant change and have a substantial impact on these critical business processes.