Vice President, Member Services

at  YWCA USA

YWCA USA OVERVIEW

YWCA USA is a national organization on a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. One of the oldest and largest multicultural organizations promoting solutions to enhance the lives of women, girls, and families, YWCA USA has been at the forefront of the most critical social movements for more than 160 years, working on behalf of marginalized communities through advocacy, local programming, and services – from women’s empowerment and civil rights to affordable housing and pay equity, to violence prevention and health care.
Headquartered in Washington D.C., YWCA USA represents almost 200 member YWCAs nationwide. YWCA Member Associations work on the front lines of social change, responding to the specific needs of their communities while upholding the vision and aspiration of the national movement. Nationwide, YWCA services include a wide breadth of policy advocacy and social service programs that support the mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. YWCAs generate institutional change in three key areas: racial justice and civil rights; empowerment and economic advancement of women and girls; and health and safety of women and girls.
Through its affiliation with the World YWCA, YWCA USA is part of a global movement to elevate the status of ALL women and girls. The World YWCA works for women’s empowerment, leadership, and rights in more than 120 countries and 20,000 local communities. It is united by a shared vision that, by 2035, young women and girls will transform power structures to create justice, gender equality, and a world without violence and war, leading a sustainable YWCA movement inclusive of all women.

POSITION SUMMARY

The Vice President of Member Services will deliver strategic thought leadership for the execution of essential services and technical expertise to YWCA member associations nationwide. The successful candidate will cultivate robust relationships with local YWCA associations, assuming the role of a senior-level strategic partner and representative for local association leadership within the YWCA USA office. The VP of Member Services will optimize resource allocation and other support mechanisms, enabling local associations to effectively carry out their mission-driven activities and operations, ultimately propelling the national YWCA movement forward.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Bachelor’s degree, Master’s degree preferred
• Minimum of 10+ years of experience working in the not-for-profit industry, with demonstrable related experience in budgeting and finance, fund development, program development, marketing and communications, facility management and operations, and governance. 
• Experience providing technical assistance in a small group setting or one-on-one preferred. 
• Experience managing priorities and metrics for success; skilled at managing and setting priorities and scope of deliverables for a team. 
• Experience working with a CRM (Customer Relationship Management) or other AMS (Association Management System), preferably netFORUM.