Vice President of HOA Operations

at  FirstService Residential

JOB OVERVIEW:

As the Vice President of HOA Operations, you will lead, mentor and guide a talented and dedicated team, cultivating an environment that prioritizes client and associate satisfaction. Your expertise in team development will empower our associates to excel, while your strong relationship-building skills will foster lasting connections with both new and existing clients. Join us as we work together to deliver exceptional service and drive success for our clients and team.
Compensation: $110,000+ annually, depending on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

SKILLS AND QUALIFICATIONS:

• Leadership: Guiding and inspiring the team
• Relationship Building: Forming strong connections with clients and associates
• Communication: Effective verbal and written skills
• Judgment: Demonstrates sound decision-making and critical thinking
• Problem-Solving: Finding creative solutions
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Training: Skilled in training and mentoring individuals to enhance their knowledge and capabilities

EDUCATION AND EXPERIENCE:

• 10+ years of successful management and supervisory experience
• A college degree preferred or equivalent experience in Management
• CMCA (Certified Manager of Community Associations) or PCAM (Professional Community Association Manager) designation preferred

PHYSICAL REQUIREMENTS:

• Most work will be performed in a typical office setting
  Supervisory Responsibility: Yes
  Work Location: 9000 E Pima Center Pkwy, Suite 300, Scottsdale, AZ 85258
  Service Area: West Valley (Peoria, Surprise, Glendale, Goodyear, etc.)
  Work Hours: Monday – Friday, 8am – 5pm, evenings and weekends as needed for events and meetings
  Travel Requirements: A valid Arizona Driver’s License and State Mandated Vehicle Insurance is required. Must be willing and able to attend meetings and events during the evening. Travel to other offices/sites likely to occur

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Leadership: Provide guidance, support and mentorship to team members, fostering their professional growth and development within the organization
• Financial Management: Collaborate with boards and internal finance team to develop and manage budgets, review financial reports, approve expenditures and make financial decisions in the best interest of the community
• Financial Goals: Oversee and manage the regional financial operations, ensuring effective financial planning, budgeting and execution to achieve set targets and goals
• Board Support: Assist the HOA board in setting goals, developing strategies and making informed decisions
• Risk Management: Identify and mitigate potential risks to the company and the community
• Long-Term Planning: Assist with long-term planning, such as reserve fund allocation, capital improvement projects and community development strategies
• Legislative Awareness: Stay informed about changes in local, state or federal laws that may impact HOA operations and advising the board accordingly
• Recruiting and Hiring: Recruit, hire and train team members, ensuring the acquisition of relevant skill sets and qualities to support the business operations
• Succession Planning: Develop and implement a comprehensive succession plan to ensure continuity and stability within leadership and key operational roles
• Teamwork and Collaboration: Foster a collaborative relationship with the Market President and other colleagues within the industry to exchange insights and best practices that can benefit operations.
• Meetings: Attend board meetings, committee meetings and other relevant meetings and gatherings to actively participate in decision-making processes and provide valuable input
• Business Development: Participate in business development activities including attendance at local trade shows, industry events, opportunities with vendors that allow for networking and solicitation of new business
• Sales: Support sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients
• Other duties as assigned