Vice President, Operations

at  People Corporation

We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. We have a deep-rooted history around serving the Multi-Employer segment by focusing on delivering on our clients’ expectations. Our focus is on providing benefit program value to members that is relevant to the current healthcare environment.
The Vice-President Operations, Benefit Solutions contributes to the success of the Multi-Employer client segment by ensuring that an exceptional client experience is delivered during every contact, whether that be through digital channels or in-person. The successful candidate will bring a focus on continuous improvement while they lead and build a team that people want to be a part of, and by developing our colleagues so they can grow with the company.
The operations include a number of integrated components including Benefits Administration, Claims, Contact Centre and Pension. The member experience is critical to our clients’ expectations and needs to be seamless based on the member’s channel of choice. The leader will understand and advocate for members to reinforce our industry-leading position in the marketplace. In an effort to make things easy for our clients, a focus on efficiency and improvement will also be crucial. This role will actively contribute to the growth of the Multi-Employer division through delivering on client expectations and highly effective collaboration with colleagues across consulting, product and other stakeholders.

Please refer the Job description for details