Vice President, OPS Business Process Improvements/Best Practice Manager II

at  BNY Mellon

Overview
Vice President, OPS Business Process Improvements/Best Practice Manager II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Vice President, OPS Business Process Improvements/Best Practice Manager II to join the Operational Resiliency team. This role is located in Lake Mary, FL - Hybrid.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Executing against resiliency milestones including coordination and execution of data center rotations, disaster recovery tests, and governance for all business continuity deliverables across Operations.
Collaboration and management of impact assessment and incident response for Critical Business Services
Direct involvement in the business service definition in collaboration with multiple resiliency leads across operations, business lines, and technology groups
Managing multiple concurrent efforts including the creation and maintenance of recovery and resolution plans for all services within Operations, where collaboration across various lines of business within the firm is needed, to ensure adherence to regulatory requirements.
Further scope for development is available as additional resiliency initiatives arise through the continued resiliency journey.
Works independently under pressure, innovatively problem solves and able to effectively attain buy-in from internal clients and stakeholders to drive execution.
Manages and prioritizes workload and resources. Manages implementation plans. Supports functional leadership.
Serves as an escalation point and handles escalated issues from the team, other departments and the clients. Handles escalation of issues that will significantly impact business service operations.
Consistently delivers quality solutions and anticipates and manages expectations. Effectively builds relationships with internal teams. Is an effective leader. Understands how own deliverables and decisions affect other parts of the business. Supports and encourages staff through development planning, performance planning, objective-setting and performance review. Coaches and develops more junior individuals.
Manages a team indirectly.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelors degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred with at least 0-1 years in management preferred. Experience in Operations, Business Analysis or Technology preferred.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023