Vice President, Service Management II

at  BNY Mellon

Overview
Technology Product Manager (ServiceNow)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Technology Product Manager (ServiceNow) to join our Service Management team. This role is located in Lake Mary or Pittsburgh – Hybrid.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Work closely with stakeholders and product management to gather, analyze, and prioritize requirements
Ensure quality delivery by working with development to ensure solutions meet the stakeholders requirements and are adequately tested by QA
Develop product strategies, roadmaps, and vision, and get buy in from senior stakeholders
Analysis new use cases and work with architecture on proof of concepts / solutions
Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
Contribute to the continual improvement of Service Management.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

BA or BS degree in either Business or Technical field
Extensive (8+ yrs) technical knowledge / certifications of the ServiceNow Platform including:
GRC/IRM (Issues Mgmt, Risk Events, RSCA)
ITSM (Incident, Problem, Change, Request)
Security Operations (Security Incident Reponses, Vulnerability Mgmt)
CMDB / CSDM, Portal
Service Catalog / Tech Portal
ITBM / SLDC10 + years of technology experience preferred
8+ years previous Product Management/Business Analysis experience working with enterprise application(s) supporting 20K+ user base.
Excellent communication skills & the ability to develop clear written materials
Ability to articulate product strategy, roadmaps, vision to senior leadership to reach consensus
Helpful to have experience working in Agile SLDC preferably with Product Owner role
Helpful to have ServiceNow Admin Certification
Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
Ability to manage vendor relationships
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023