Vice President, UX Head (m/f/d)

at  Deutsche Post DHL

DHL EXPRESS - A COMPANY THAT CONNECTS PEOPLE!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

ROLE PURPOSE

The UX Head Vice President will drive all User Experience and Content Management strategies across DHL Express’s global product portfolio. The role is crucial in ensuring a unified, seamless, and frictionless experience for all users. The UX Head VP will collaborate closely with product teams, stakeholders, and other departments to implement best-in-class UX practices, enhancing overall customer satisfaction and loyalty.

MANAGEMENT RESPONSIBILITIES

• Manages a team of approx. 6 direct Reports: Managers of UX, UI Designers, Content Strategists, UX Researchers, and UX Writers.
• Manage and mentor a global team of UX professionals.
• Oversee budget planning and resource allocation for UX projects.
• Ensure compliance with legal and regulatory requirements related to UX and content.