Victim Liaison Manager

at  Crown Prosecution Service

JOB SUMMARY

As a victim liaison manager for Yorkshire and Humberside, you’re self-motivated and organised to manage the daily workflow of the unit, and work collaboratively with others to deliver clear and efficient communications to victims. You represent the Crown Prosecution Service in meetings with partners from across the criminal justice system. You also line manage victim liaison officers and assistants.
You don’t need qualifications or legal experience to apply as we’re committed to your professional development and support you with access to a progression and training opportunities throughout your career with us.
As part of this role, you are expected to undertake direct line management responsibilities.

JOB DESCRIPTION

You will analyse victim communications data to provide reports and lessons learned in order to improve processes and problem solve.
You will work collaboratively in a team to deliver high quality casework and service to victims and witnesses.
You will ensure queries are dealt with in a professional/assertive and knowledgeable manner. Direct queries to the most appropriate person to maintain public confidence in the CPS.
You will communicate with empathy and understanding, through constructive conversations. Identify any issues early and manage expectations.
You will keep witnesses engaged and informed in line with policy timescales.

BEHAVIOURS

You will also be asked to complete a statement of no more than 1250 words setting out how you consider your personal skills, qualities, experience, match the specified behaviours and requirements as detailed in the job description. In addition you will need to demonstrate the CPS or Civil Service Values.

• Managing a Quality Service (LEAD)
• Leadership
• Communicating & Influencing
• Working Together

The panel has the right to assess the lead behaviour ‘Managing a Quality Service’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.
We also assess your performance against our CPS values throughout the application process. You can read more about the CPS values on our website.
You will not be required to upload your CV however, when submitting your application there is a ‘CV section.’ You will be required to provide information regarding your employment/academic history for the past 3 years.
It is the candidate’s responsibility to provide the specified application information in the requested format to ensure that they are considered for the post. If you are unable to cover 3 years through employment/ academic, a character reference will be required for clearance purposes.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

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