Video Conferencing Support

at  Telus International

Job Description:

• Performs planning, testing, implementation, maintenance, and upgrade projects in collaboration landscapes with clients and other IT teams to ensure technological solutions meet business/user requirements
• Proactively conduct daily health checks across the entire video system portfolio and execute maintenance as needed to prevent disruptions
• Support the deployment of fixes and changes into the production environment
• Provide basic training and support to stakeholders on video conferencing procedures and best practices
• Maintain asset records/inventory of video conferencing endpoints
• Conduct advanced troubleshooting to resolve technical issues related to video conferencing hardware, software, and network infrastructure
• Act as an escalation point for the resolution of technology problems and events; collaborating with internal and external partners to resolve complex problems
• Develop and maintain documentation on system support and technical configurations.
• Coach, mentor and develop others
• Stay up-to-date about the latest video conferencing technologies, network security protocols, and solutions.

Please refer the Job description for details