Vintage Buying Agent

at  Vintage Cash Cow

ABOUT THE TEAM:

Vintage Cash Cow is a dynamic and rapidly expanding company at the forefront of the vintage goods industry. Committed to continuous growth, we’re on a mission to revolutionise how unwanted valuables are bought and rehomed. Join our established Buying Team, made up of dedicated individuals, as we strive always to deliver outstanding customer experiences.

KEY GOALS AND OBJECTIVES:

• Provide exceptional customer service throughout the buying process
• Meet daily call targets and core KPIs to drive sales performance.
• Contribute to the continuous growth and expansion of the business whilst. always looking for ways to become more efficient and improve.
• Cultivate an upbeat working environment with the team.

ESSENTIAL SKILLS AND EXPERIENCE:

• Previous experience in a sales contact centre environment.
• Track record of meeting both team and individual targets and KPIs.
• Proficiency in using internal CRM systems.
• Strong objection-handling skills to overcome customer hesitations and objections.
• Clear and polite telephone manner to deliver exceptional service to all of our customers.
• Excellent communication skills.
• Ability to work collaboratively within a team to achieve common goals.

ABOUT THE ROLE:

Are you passionate about delivering unparalleled customer service? Are you driven by the challenge of meeting sales targets while ensuring customer satisfaction? As a Vintage Buying Agent, you’ll play a pivotal role in our growth and expansion. With our unwavering support for personal development and the opportunity to venture into new markets, this role is tailor-made for sales and vintage enthusiasts who thrive on delivering exceptional service.

KEY RESPONSIBILITIES:

• Handling both inbound and outbound calls regarding the appraisal of customers’ items.
• Addressing customer queries promptly and effectively.
• Collaborating with various departments to ensure a seamless and effortless customer experience.
• Working collaboratively within a small team to achieve collective targets.
• Demonstrating adaptability and openness to developing and learning new skills.
• Thriving in a fast-paced environment by proactively resolving issues and using your initiative to problem-solve.
• Fostering a positive team environment and contributing to a harmonious working environment.