VIP Customer Service Representative - Indonesian Speaking

at  Easygo Gaming

VIP HOST - INDONESIAN SPEAKING

Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake.

WHAT’S IN IT FOR YOU?

Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you. We are looking for an Indonesian speaking Customer Service Representative to join our team and help ensure our top Indonesian customers get the best service in the industry. As our VIP Host, you’ll be the heartbeat of our most valuable players’ experiences. You’ll create and maintain strong relationships with our VIP clients, ensuring they receive the highest level of service and exclusive benefits.

COULD YOU BE OUR NEXT VIP SUPERSTAR?

Don’t worry if you don’t have any experience in the online gaming industry. We’re looking for someone who’s friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
Please note that in this role our team works 6 days a week for 6 hours a day.

YOUR ROLE WITH US:

As our Indonesian-speaking VIP Host, you’ll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

WHAT YOU WILL DO:

• Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
• Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals
• Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
• Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
• Ensure the timely and successful delivery of products, in line with customer needs and objectives
• Analysis of client behaviours and overall value to the business
• Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
• Collaborate with other departments to improve the overall customer experience.
• Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.