Virtual Patient Companion

at  Dignity Health

Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

REQUIREMENTS:

High School diploma or equivalent and 3 years of recent patient care experience
OR
Official transcript reflecting completion of fundamentals of nursing and one semester of clinical practice in an RN school required with current Nursing Assistant, Medical Assistant, or EMT, or higher level of medical field certification / license OR current enrollment in a healthcare specialty program such as medical school, nursing, respiratory therapy, radiology technician, etc. preferred.

SKILLS ABILITIES AND KNOWLEDGE

• Knowledge of or ability to learn the function and use of the streaming video monitoring equipment.
• Ability to learn to access multiple video observation platforms access EMRs through separate hospital portals and understand hospital-specific workflow protocols.
• Ability to maintain constant observation of assigned patient rooms and to identify circumstances needing timely intervention/assistance of on-site healthcare staff.
• Ability to understand and follow established protocols/procedures applicable to the assigned hospital in a timely and compliant manner.
• Ability to document observations and actions taken in a timely and accurate manner.
• Ability to establish and maintain effective relationships as required by the duties of the position.
• Ability to take appropriate action and follow established protocols in notifying RN staff of changes in cardiac rhythm and arrhythmias.
• Ability to troubleshoot routine technical equipment problems.
• Ability to perform basic math calculations including addition and subtraction.
• Ability to understand and apply instructions provided by the supervisor in charge.
• Ability to understand and adhere to procedures relating to protected healthcare information safety and risk management.
• Ability to read understand and communicate in English sufficient to perform the duties of the position.
• Ability to use office equipment and automated systems/applications/software at an acceptable level.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Satisfactory completion of the competency based training program as a Virtual Companion at CommonSpirit Health

Utilizing live non-recorded streaming video equipment and two-way communication devices you will be the eyes and ears for our onsite patient care team by maintaining continuous surveillance of assigned patients across the country. You will need to recognize the difference between emergency and non-emergency changes in behaviors and quickly evaluate the situation, initiating communication with patients as appropriate or reporting any situation needing immediate and direct intervention to maintain patient safety, healing, and comfort. You will practice direct observation and active listening skills to anticipate a change in behavior and know which questions to ask to obtain critical details needed to accurately and efficiently engage the onsite staff. You may serve as the patient’s lifeline for questions or an escalation trigger for immediate patient care needed or simply a sense of comfort knowing that someone is always there while not being directly in the room.
While you’re busy caring for our patients, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more!