Virtual Personal Assistant (Part Time)

at  ComXo

EXPERIENCE

• Previous experience in switchboard, telephone reception, customer service, hospitality or in the legal sector.
• Experience of using Microsoft packages – Word, Outlook, Excel

QUALIFICATIONS

• Educated to minimum GCSE or equivalent
• NVQ in Customer Service is an advantage

WHAT WILL YOU BE DOING

A rare opportunity to join the leading UK provider of global switchboard support services. We are a rapidly growing company and as such we are now looking to invite a talented and enthusiastic individual to join a prestigious newly formed team.
Tasks involve greeting and navigating inbound calls in a ‘virtual switchboard’ environment, and we do so in a polite, professional, friendly and articulate manner. We pride ourselves on delivering service excellence in all areas of the role and work in a close-knit high performance culture. This team is catered to specifically manage calls for a highly esteemed client.
This role requires the Virtual Personal Assistant to conduct themselves in accordance with the company’s 4P’s values (Politeness, Professionalism, Personality and Proficiency) at all times to internal and external stakeholders.

YOUR MAIN RESPONSIBILITIES

• Answer all calls, with politeness, proficiency, personality and professionalism.
• Answer all calls presented to you within the time limits (SLA) set for the call and handleaccording to the requirements of the customer.
• Respond to all inbound emails in accordance with the requirements of the client.
• Fully understand the ethos of providing highest quality customer service and to deliver this at all times.
• Complete all administrative tasks requested by a client, such as managing and making suitable amendments to directories to ensure client data is current and up to date.
• Taking accurate and detailed messages where appropriate and sending them in a timely manner.
• Possess excellent word processing and IT skills.
• Use our bespoke computer systems proficiently to direct callers to the correct department or person. This may include reading and reacting to on screen prompts.
• Liaise with all other members of the team to ensure an effective service is provided to all clients.
• Support and advise your colleagues where possible
• Undertake any other duties deemed reasonable, assigned to you by your Team Leader, Director of Customer Services, or another Team Leader deputising for them.
• Complete tasks listed on the Team’s Checklist as requested by the Team Leader
• Use active listening to identify customers’ needs, clarify information, and where appropriate provide solutions and/or alternatives.
• Screening phone calls, enquiries and requests, and handling them in line with our client’swishes.
• Adhering to ComXo’s confidentiality and data protection agreements regarding sensitive information.
• Maintain security measures; such as allowing people into the building, and adhering to cyber security procedures.
• Ensure all relevant information is logged promptly and accurately for billing purposes.
• Flexibility and adaptability to juggle and prioritise a range of different tasks and calls.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Use initiative and ask for help when needed; report a problem or concerns to a Team Leader.