Virtual Tutor

at  Technoserve

• The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in TechnoServe’s EdTech projects, ensuring they complete their business growth journey on our learning platforms.
• This role provides technical support, guidance, and monitoring to help participants meet their learning goals.
• Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the EdTech product.

BASIC QUALIFICATIONS

• Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
• At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master’s degree.

Preferred Qualifications:

• Experience working on FCDO/UN-funded projects in Nigeria.
• Experience working with an INGO.
• Experience working on an entrepreneurship donor-funded Project.

Knowledge, Skills, and Abilities:

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
• Effective communication within the team, the users and project stakeholders.
• Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
• Demonstrated ability to work independently, with flexibility and responsiveness.
• Proactive and initiative-driven
• Empathy toward users’ backgrounds, contexts, and challenges.
• Advanced oral and written communication skills.
• Proven analytical skills.
• Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
• Desired experience managing LMS platforms like TalentLMS, Moodle, or similar.
• Desired experience providing technical support to users in virtual environments
• Desired experience analyzing user experience metrics
• Desired experience working with remote teams.

Languages Required:

• Advanced English proficiency.

Travel:

• Occasionally.

Supervisory Responsibilities:

• None.

RESPONSIBILITIES

• Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress and ensuring they meet established milestones.
• Oversee platform access and ensure entrepreneurs have the needed information to activate.
• Send motivational messages and reminders to encourage course completion.
• Compile key metrics on user progress and platform usage, generating reports that include insights and recommendations.
• Deliver assistance to ensure effective user activation and engagement with the learning platform.
• Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their development journey.
• Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course completion rates.
• Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
• Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and benchmarking
• Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.