Virtual Ward Coordinator

at  Lancashire Teaching Hospitals NHS Foundation Trust

Would you like to be part the new Virtual Ward Team?
We are looking for a dynamic, adaptable and forward-thinking individual to join the team to support the development of this exciting service. V irtual Wards can help prevent admission to hospital or allow for an earlier supported discharge. They enable people to recover from their illness and receive the care they need from the comfort of their own home rather than being in hospital, providing acute care, treatments and remote monitoring in the patient’s own home.
Virtual wards also provide additional capacity to hospital beds enabling more patients to receive the timely treatment they need.
You will join the integrated virtual ward team working across Acute and Community settings together to provide a high level of patient care, clinical governance/oversight and support to the entire Multi-Disciplinary Team.
You will work alongside a team of experienced Consultants, Advanced Clinical Practitioners, Clinical Team Leaders, clinical and non-clinical dedicated staff to support the delivery of excellent patient care across Central Lancashire.
This post would be ideal for someone looking to work in a new and innovative service, to support the expansion and development of new pathways in this integrated Virtual Ward service.
The Virtual Ward is a 7-day service open 8am-8pm and the successful candidate will be expected to work on rotation to meet the needs of the service.
You will provide administrative support and effective coordination of the Virtual Ward activity ensuring all information is secure and confidentiality of information is maintained at all times.
The role requires the post holder to communicate with patients requiring excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of the Trust is maintained at all times.
The role requires the post holder to be in close contact with clinical teams, operational teams, workforce and financial colleagues and other support services being the link between services to support the patient through their virtual ward stay.
This is a developing service so will require the post holder to be proactive, solve problems and use their initiative to rapidly resolve issues. The post also has potential to develop as the virtual ward service expands its capacity and scope.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

• Supporting the patient journey by providing a link and point of contact. Ensuring queries from patients are responded to in a timely and appropriate way. Ensuring patient alerts are escalated in a timely and appropriate way via Docobo remote monitoring platform.
• To be responsible for a high-quality customer service function in supporting the co-ordination and on-going liaison with referrers and relevant others such as radiology and pathology services.
• Must be a dynamic person with good organisational and communication skills and a can do attitude. Due to the urgent nature of the work it will require a flexible and adaptive response.
• Ensure accurate and up-to-date patient details are maintained on patient information systems such as FLEX and Docobo in line with Trust Information Governance policy.
• Ensure any confidential and sensitive data is appropriately managed, archived and stored securely.
• Have an up-to-date knowledge and experience of Microsoft packages and the use of email and internet i.e. Word, Excel, PowerPoint and MS Teams.

• Supporting the patient journey by providing a link and point of contact. Ensuring queries from patients are responded to in a timely and appropriate way. Ensuring patient alerts are escalated in a timely and appropriate way via Docobo remote monitoring platform.
• To be responsible for a high-quality customer service function in supporting the co-ordination and on-going liaison with referrers and relevant others such as radiology and pathology services.
• Must be a dynamic person with good organisational and communication skills and a can do attitude. Due to the urgent nature of the work it will require a flexible and adaptive response.
• Ensure accurate and up-to-date patient details are maintained on patient information systems such as FLEX and Docobo in line with Trust Information Governance policy.
• Ensure any confidential and sensitive data is appropriately managed, archived and stored securely.
• Have an up-to-date knowledge and experience of Microsoft packages and the use of email and internet i.e. Word, Excel, PowerPoint and MS Teams