Visitor Centre Duty Supervisor

at  Shepherd Neame

Are you a conscientious individual who thrives in providing guests and customers with a memorable experience?
We have a unique opportunity for a proactive and friendly professional with strong administrative skills to play a vital role in ensuring the smooth and efficient day-to-day operations of all of our Visitor Centre functions.
The Duty Supervisor role is built upon organisation within a varied and fast-paced environment to ensure a positive end-to-end experience for all our customers, whether they are visiting our shop, having a Brewery Tour or using our unique spaces for an event. As part of a team of 6, including you, you will work closely with our tour guides and assistants as well as internal stakeholders in our Property, Brewing and Retail departments.

• Assist in the day-to-day running of all Visitor Centre spaces and delivery of operations
• Ensure a welcoming front-of-house presence is delivered to team members and customers at all times
• Support in identifying opportunities to enhance the customer experience and grow the business
• Identify new sales leads to maximise business growth
• Develop relationships with new and existing clients to promote repeat custom
• Handle customer enquiries for future bookings
• Support in the running of our functions and events, from setting up rooms to closing down