Visitor Experience Associate (Nov 2024 to May 2025 / 30 hrs/week)

at  The National Gallery of Canada

Job Summary
Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
Do you have an interest in art and experience in customer service?
The Visitor Experience Associate plays a key role in creating a welcoming and positive experience for all our visitors. This role contributes to the quality of the public experience by providing a pro-active, friendly and professional welcome to visitors actively offering information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities, collecting payments, and encouraging completion of visitor surveys.
You must be available to work days, evenings, weekends and statutory holidays
Requirements
EDUCATION: A relevant combination of education, customer service experience and training;
A post-secondary education, preferably in in art, art history or visual art

WORK EXPERIENCE:

• 1-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
• 1-3 years’ experience in cash handling;
• 1-3 years’ experience in the use of a ticketing software such as Galaxy or other.

ABILITIES/SKILLS:

• Demonstrates ability deal with the public effectively, politely and professionally;
• Demonstrates excellent interpersonal skills, initiative, reliability, judgment, integrity and ability, a team player.
• Excellent communication skills
• Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.
  The candidate must be able to work shifts that include days, evenings, weekends and holidays.
  Notice to Applicants: The People, Culture and Belonging team of the National Gallery of Canada, invites selected applicants for interviews by way of written communication via email as per the NGC Staffing Process. Should applicants opt to unsubscribe from receiving emails regarding employment in this organization, please note that we will not be able to communicate with you to participate in the interview process. We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.
  We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.

Condition of Employment

• Must meet the bilingual requirement to be invited to the interview process.
• Reliability Status - this factor is not used at the pre-selection stage.

Additional Information

• Possibility of an extension to this employment opportunity.
• A variety of assessment tools may be used to assess candidates.
• The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
• Candidates are encouraged to self-identify as a member of one or more employment-equity designated groups through the questions in the online application process.
• The National Gallery of Canada values and celebrates everyone’s life experiences, their voices and their histories, and are committed to the principles of Justice, Equity, Diversity, Inclusion and Accessibility (JEDI&A) in accordance with the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to having a skilled, diversified workforce that reflects Canadian society and invite applications from Indigenous, Black and racialized communities, women, persons with disabilities, and members of 2SLGBTQIA+ communities.
• Candidates are entitled to participate in the selection process in the official language of their choice.
• Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. If you have applied for a position at the NGC, please ensure that your career profile is up to date and that you have set Email Communication Consent preferences on this site to allow emails.

Please refer the Job description for details