Visitor Experience Associate

at  Oklahoma Contemporary Arts Center

Description:
Title: Visitor Experience Associate
Department: Development
FLSA Status: Part-time, Non-Exempt, Hourly
Reports to: Chief Development Officer

POSITION SUMMARY

Visitor Experience Associates offer exemplary visitor service to the public while facilitating Oklahoma Contemporary operations. Visitor Experience Associates help to create an exceptional experience for all visitors through community engagement, customer service and encouraging artistic expression in all its forms.

REQUIRED MINIMUM JOB QUALIFICATIONS, EXPERIENCE, EDUCATION AND TRAINING

Education: High School Diploma or GED
Computer Skills: Ability to learn computer systems regularly used by the organization.

PREFERRED EDUCATION AND EXPERIENCE

Education: Bachelor of Arts
Experience: Previous experience working in a museum, educational, historical, or cultural setting.
Skills: Bilingual fluency in Spanish, Vietnamese, or ASL.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Must be able to accomplish any and all duties with little to no assistance.

SIGNATURES:

Employee signature below constitutes employee’s understanding of the requirements, essential functions, and duties of this position.
Employee _______________ Date ______
Company Representative ___________ Date _______
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company deems necessary.
About Oklahoma Contemporary
Oklahoma Contemporary is an inclusive center for the arts where people of all ages and backgrounds can experience art, encounter new ideas and ignite their creative potential. Through visual art exhibitions, performances, public programs, community-building initiatives, outdoor installations and special events, Oklahoma Contemporary creates opportunities for everyone to come together in celebration of contemporary culture and artistic expression. With year-round classes and seasonal youth camps across multiple disciplines, the arts center’s education programs encourage youth and adults to express their ideas across a variety of media and learn new skills. Oklahoma Contemporary believes that art is for everyone and places accessibility and education at the center of all programming. Admission to exhibitions is free. Oklahoma Contemporary is a regional 501(c)3 nonprofit organization founded in 1989 by businessman and philanthropist Christian Keesee and Kirkpatrick Foundation Director Marilyn Myers.
About Oklahoma City
In its third decade of economic and cultural expansion, Oklahoma City is a surprisingly lively and diverse American city. Recent growth has spurred exciting developments in the city’s recreation and nightlife, with the construction of new parks, a streetcar system, bike trails, shops, restaurants, breweries and bars. The construction of Oklahoma Contemporary’s new building in the urban core, originally scheduled to open in March 2020 prior to the outbreak of COVID-19, represents a significant commitment on the part of the city and its inhabitants to a new era in contemporary culture

ESSENTIAL FUNCTIONS/JOB DUTIES:

• Share with the public information about Oklahoma Contemporary’s current programs, ticketing, membership, directions, facilities and other pertinent visitor information.
• Respond to questions and resolve visitor complaints and concerns, referring to upper management as needed.
• Use ticketing system to issue, examine and scan visitor tickets, membership cards and other identification for admission to galleries, programs and events.
• Help to ensure the smooth operation and safety of public areas by monitoring visitor traffic flow and assisting visitors as needed. Provide instructions, assistance and guidance to visitors in the event of an emergency.
• Enforce safety and Oklahoma Contemporary policies, including but not limited to exhibition spaces and protection of artworks.
• Promote and process onsite sales of Oklahoma Contemporary memberships and assist with potential member questions.
• Maintain orderly and well-stocked workspaces. Keep all public areas stocked with brochures and promotional materials.
• Assist with events and other duties as assigned by the Chief Development Officer and Membership and Visitor Experience Manager, and Visitor Experience Front of House Supervisor.
• Use active observation and discussion to engage visitors entering and exiting the facilities. Enhance overall experience by practicing our core values of radical hospitality, fun, inclusivity, learning and respect.
• Receive cross-training across all front-line roles including tickets and membership sales, ushering, wayfinding, general information, welcoming groups, acting as a gallery assistant.
• All other duties as assigned by the Membership and Visitor Experience Manager.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.