Visitor Experience Manager (Hybrid)

at  London Wildlife Trust

VISITOR EXPERIENCE MANAGER (HYBRID)

Salary & Benefits: £35,017

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes for savings on gym memberships, bicycles and nursery/childcare
• Enhanced maternity and paternity pay & leave
• Free Headspace memberships
• Access to a free Employee Assistance Scheme to support you inside and outside of work

Location: Hybrid (1-2 days from home) with travel to our 5 main visitor centres based in London and head office (Victoria)

WE’RE LOOKING FOR:

• An independent, creative thinker with experience in delivering public events
• A natural ability to connect with diverse groups, you excel in project management and know how to balance creativity with clear planning
• An eye for detail and a strong commitment to LWT’s mission, with a track record of delivering high-quality events on budget.
  (Please see job description for full person specification and responsibilities)
  Closing Date: Monday 2nd December at 9am
  Interviews: scheduled to take place week commending 9th December. Reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.

ROLE & RESPONSIBILITIES

Our 36 nature reserves welcome over a million visitors a year, providing us an invaluable opportunity to engage and inspire Londoners to connect with nature, support our mission and take action for wildlife in their neighbourhood. We’re seeking a Visitor Engagement Manager to create unforgettable visitor experiences across our beautiful nature reserves.
You’ll take the lead in creating a visitor engagement strategy that ensures an inspiring journey for our visitors, ensuring that experiences are educational, inspiring, and convey our brand purpose and mission. This will include curating and delivering an ambitious programme of events and activities, designed to captivate new audiences, teach and inspire communities, and foster lifelong advocates for nature. From seasonal trails and wellbeing workshops to educational seminars, you’ll bring our reserves to life, creating experiences that inspire Londoners to get involved in nature’s recovery.

KEY RESPONSIBILITIES:

• Create Inspiring Visitor Experiences: Create a visitor engagement strategy including developing an engaging public events programme, providing a variety of activities from guided walks to craft workshop, and overseeing key messaging for the Trust, use of permanent and promotional signage on sites.
• Lead & Support Teams: Recruit, train, and manage a small team to support your work, ensuring high standards in visitor experience and engagement.
• Collaborate & Innovate: Work closely with the Marketing and Conservation teams to promote events and partner with like-minded organizations to expand our public programming.
• Analyze & Grow: Use post-event feedback and survey data to refine our approach, tailoring events to diverse audiences and benchmarking our reserves with other visitor attractions to keep our offerings fresh and exciting.
• Manage Budgets: Oversee financial aspects of programming, from budgeting to vendor payments, ensuring our events are both impactful and sustainable.