Visitor Host - 12 Month Fixed Term

at  Christchurch City Council

E NGA IWI, E NGA KARANGATANGA HURI NOA I TE MOTU, TENEI TE MIHI ATU KI A KOUTOU KATOA. HE PIIRAA TENEI KI A KOE. HAERE MAI KI TE TONO MO TETAHI TUUNGA I TE KAUNIHERA O TE TAONE O ŌTAUTAHI.

When you join the Christchurch City Council you’ll be getting involved first hand and working to shape the future of this city, our communities and environment. As well as working with awesome people within the organisation, you’ll find many opportunities to develop and progress your career with us. Christchurch City Council, where it’s possible to love what you do.

LOCATION: CHRISTCHURCH ART GALLERY, 312 MONTREAL STREET

Feel like you don’t meet every single requirement of the job description?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification. At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

Christchurch Art Gallery Te Puna o Waiwhetū is home to our city’s treasury of art - a pātaka of unique images, memories and ideas.
We have one exciting opportunity available to work within the Gallery’s Visitor Services team to provide visitors with exceptional service, quality information and tailored opportunities for engagement with Gallery programming and events.

Encourage customers of all ages to connect with Christchurch Art Gallery exhibitions, and promote our programmes, events, shop and facilities to visitors and stakeholders. Additionally, you will be responsible for:

• Warmly resolve all enquiries from walk in, electronic and phone in customers, as far as possible at first point of contact.
• Use your knowledge of the exhibitions and collection to provide informative and engaging visitors experiences.
• Support sales in the Design Store
• Respond to and record emergency incidents, accidents, customer problems, procedures for art works and complaints.
• Be part of an exciting schedule of exhibitions as well as a busy calendar of evening functions and events to host, if you’re passionate about customer service and the visual arts this could be the perfect role for you!

Your responsibilities include:

• Manaakitanga. Looking after others by extending respect, hospitality, generosity, warmth and care to them in a way that both honours them and reflects yourself and our Gallery
• Proactively provide exceptional service and support to customers in an efficient and effective manner
• Carry out basic administration and POS operations accurately and in a timely way. An intermediate level of computer skills will be advantageous
• Care for exhibitions and people in line with Gallery procedures and processes
• Maintain an understanding of the Gallery programme and collection that will enhance and enrich your interactions.
• Develop an understanding of te ao Māori perspectives and tikanga, including accurate pronunciation of te reo Māori. Engage our visitors with these.

We need someone who is familiar with the Gallery’s much-loved collection and art in Aotearoa New Zealand, the Pacific and beyond. Our ideal candidates are people who can clearly deliver information and help our visitors connect with our exhibitions and programmes. If you also have a good knowledge of Māori or Pasifika art, artists and/or culture, we’d love to hear from you.
You’ll make sure our valued visitors to the Gallery are provided with a genuinely warm welcome, and informative assistance is provided in a professional and personalised way. You’ll also ensure the safety and security of our gallery, collection and people and contribute to the success of our after-hours functions and retail store.